GajaGaminni Refund Policy

Last Updated: April 28, 2026

At GajaGaminni, we strive to provide a seamless transport experience. Because our drivers commit their time and fuel to every booking, and because we maintain high-tech security standards, the following policy applies to all transactions.

1. Non-Refundable Scenarios

To protect our drivers' livelihood and company resources, refunds will not be issued in the following cases:

• Passenger No-Show: If the driver reaches the pickup location and waits for more than 30 minutes.
• Safety Violations: If a ride is terminated mid-trip due to passenger misconduct, aggression, or illegal activity (verified via Internal DashCam).
• User Error: Entering the wrong pickup or drop-off location.
• Change of Mind: Canceling the ride after the driver has already arrived or covered a significant distance toward you.

2. Eligibility for Full/Partial Refunds

A refund or ride credit may be issued if a technical or service failure occurs on our end:

• Vehicle Breakdown: If the vehicle suffers a mechanical failure and a replacement is not provided within a reasonable timeframe.
• Driver No-Show: If GPS tracking confirms the driver never reached the pickup point.
• Overcharging: If a technical glitch results in a fare higher than the upfront price quoted (excluding tolls or route deviations requested by the passenger).

3. The "Evidence-Based" Review Process

GajaGaminni is unique in our use of integrated security tech. All refund claims are subject to a mandatory audit:

• GPS Audit: We cross-reference your claim against the vehicle’s satellite route history.
• Video/Audio Audit: For claims regarding driver behavior or "service not rendered," our compliance team will review Front and Internal DashCam footage.
• Finality: If the DashCam footage contradicts the passenger's claim (e.g., claiming the driver was rude when footage shows otherwise), the refund will be denied, and the user may be flagged for fraudulent reporting.

4. Cleaning & Damage Fees

• Refunds are not applicable to cleaning fees. If a passenger soils the vehicle, the cleaning fee is automatically charged to compensate the driver for professional cleaning and "down-time" (lost earnings).
• Evidence of the mess is documented via the Internal DashCam and photos before the fee is finalized.

5. How to Request a Refund

Refund requests must be submitted within 24 hours of the trip completion via the GajaGaminni Website / App or by emailing support@gajagaminni.com.

• Please include your Booking ID.
• Approved refunds will be processed to the original payment method within 5-7 business days.

Summary Table for Quick Reference

Issue	Refund Eligibility	Evidence Used
Driver didn't show up	100% Refund	GPS Logs
I felt unsafe	Case-by-Case	DashCam Audio/Video
Accidental Booking	Full (if cancelled in <72 Hrs)	Web/App Timestamp
Vomiting/Spillage	No Refund (Fee Applied)	Interior Camera